WebJul 29, 2024 · Step 1. For Finesse REST API calls made via Shindig , gadgets need to add "Bearer" authorization header in gadgets.io.makeRequest headers. Step 2. Gadgets need to make native gadgets.io.makeRequest calls for all REST requests, the authorization header has to be set inside the request params. WebOct 4, 2024 · Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1. Chapter Title. ... Gadgets can be made to appear or hide based on the desktop context, using APIs. For more information, see the Multi-Tab Gadgets section in the Cisco Finesse Web Services Developer and …
Cisco Unified Intelligence Center User Guide, Release 11.6(1)
WebMay 2, 2024 · The Cisco Unified Intelligence Center Live Data gadget displays a message that states Finesse is checking for connectivity. If Finesse detects that security certificates must be accepted, a message appears that lists the certificates that you must accept to use Cisco Unified Intelligence Center. WebFeb 16, 2016 · Team Message is introduced in Finesse for enabling quick communication within the organization. It enables supervisors to broadcast short messages, which are displayed on agents desktop. Note. Customers who upgrade with existing layouts, need to add this component manually from the Default Desktop Layout. cumberland harbour
Cisco Finesse Administration Guide, Release 12.5 (1)
WebGood morning On the Good old desktop supervisor, a supervisor could monitor an agent continuously which was/is a very useful tool when an agent is in training. now that is … WebNov 5, 2024 · Finesse 11.6 Dashbord. mightyking. Frequent Contributor. Options. 11-05-2024 12:53 PM. Hello Everyone, Our supervisors are able to create dashboards but not able to share with others members of the group. The share option is grayed out. All supervisors have the Dashboard Designer, Report Designer and Report Definition Designer privileges. WebThis finesse gadget automatically processes the information and performs the required tasks for an agent to quickly take up the next call and handle large call volume with ease. This automated process will reduce manual … eastside dog and cat hospital chesterland